Privacy Policy

We are strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.

Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Notice discloses what information we may collect or that you may provide when you visit our “Website”and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please note that the websites of some of our international subsidiaries/affiliates are governed by separate privacy notices. You should carefully review the privacy notice on each website you visit to ensure you understand the privacy notice governing that website.

The Information We Collect About You

Depending on how you use the Website, we may collect several types of information from you, including:

a. Information by which you may be personally identified, such as name, loyalty account number, mailing address, email address, and telephone number.

b. Information about your internet connection (such as your IP address), the equipment you use to access our Website, marketing that led you to our Website, and Website usage details.

c. Information about products or web-pages that you view, products you add to your cart, products you choose to review, and purchases that you make through the Website.

d. Information about your location in order to identify our stores near you.

e. An order number and email address to allow you to find information about orders and returns.

How We Collect Information About You

If you contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.

In order to provide an enhanced customer experience, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you.

Automatically As You Navigate Our Website. We use automatic data collection technologies, including third-party services, to collect additional information about your equipment, browsing actions, and patterns including:

a. Details of your visits to our Website, including page views and clicks, search activity, cart activity, location data, and the resources you access and use on the Website.

b. Information about your computer and Internet connection, such as browser type, browser version, operating system and IP address. This information allows us to see which areas of our Website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. To better understand and optimize the user experience, we also use third-party user session recording technology. For example, if a visitor to our website experiences a technical problem, we may review users’ session recordings to see how they used our website (for example, pages visited, mouse movements, links clicked, or information the user enters into web-forms on our website) and other details about their system setups to help us more quickly and more accurately identify the cause of the problem so that we can resolve it for our customers.

c. Information about your online activities over time and across third-party websites or other online services (behavioral tracking).

d. Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalized service.

e. How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons.

f. We Respond to Do Not Track Signals. Although some web browsers offer a “do not track” feature in order for you to request that the websites you visit do not track your online activities, our Website is not currently set up to respond to do not track signals. By using our Website, you are agreeing to our use of cookies and web beacons.

How We Use Your Information

By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Notice.
We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

a. To present our website and its contents to you.

b. To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for the processing of returns.

c. To administer contests, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest).

d. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes.

e. To notify you about changes to our Website or our policies.

f. To analyze visits to the Website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.

g. The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout, and is not used for any other purpose.

h. In any other way we may describe when you provide the information or for any other purpose with your consent.